How do I suggest subject heading changes to titles in our digital collection?

You can recommend subject heading changes to titles in your digital collection through Marketplace in OverDrive Marketplace. Once you find the title in Marketplace, simply click the ‘Recommend subjects’ link beneath the listed subject headings on the title details page and enter the subjects you’d like to see added or removed. Once the title has received multiple recommendations for a subject change from librarians in the OverDrive network, it will be implemented globally.

What options are available for MARC records?

There are several options for integrating titles in your digital collection with your library’s online catalog to increase discoverability. Learn more on the MARC Records page in OverDrive Marketplace, under the ADMIN tab. (If you don’t see the Admin tab, contact your library’s OverDrive Marketplace Administrator for assistance or to request the appropriate permissions.)

You can also find out more about our free MARC Express Records and download samples from our Resource Center page:

How can I upload eBooks, audiobooks, and streaming video for which my library has copyright?

The ability to upload local content, such as historical documents, local author interviews, community resources, and more, is available in the Local Content section on the Admin tab. OverDrive Marketplace users with ‘Local content’ permission can add new content or edit existing content for which your library has copyright.

For more information on local content, including supported formats, visit Marketplace Help > Admin > Local Content.

I recently issued a new library card number to a user and now he/she is unable to access holds and borrowed titles on his/her old card on the digital library website. How can we fix it?

You can merge a user’s original and new barcodes (library cards or other IDs they use to sign into your site) in OverDrive Marketplace using the Merge IDs tool under the SUPPORT tab. This will allow the user to retain their account activity from their original card (checkouts, holds, wish list, etc.) when they switch to their new card.

Please note: For reporting purposes, historical activity associated with the original barcode will remain associated with that barcode. Any activity after this merge will be associated with whichever barcode the user uses to sign into your public-facing website.

My library has an OverDrive Advantage plan. How can users see the titles we purchased for them through Advantage?

OverDrive Advantage integrates the titles you purchase within the shared collection. As a first step, users should sign in to their accounts on the digital library website to see the unique titles and additional copies of popular titles purchased just for them. Contact your Account Specialist for tips and best practices on promoting Advantage to your users.

Each member of our consortium/school district orders content separately in OverDrive Marketplace? How can we ensure invoices go to the right people?

For direct billing arrangements, any user who will be submitting orders in OverDrive Marketplace needs to have the correct billing account selected on their user profile. This lets our Accounting team know which library/school should receive the invoice. All invoices are then routed according to the user that submitted the order. Therefore, a single user account cannot place orders for multiple accounts. If additional billing accounts need to be set up, contact our Accounting team via the Invoicing web form located on the Support tab in OverDrive Marketplace noting the name of the library/school, billing address, and name and email address of the person(s) to receive the invoices.

I need my content purchase to indicate my internal Purchase Order Number. How can I do that?

In order to have the purchase order included on the invoice, there is a special field that you can fill in when submitting the order in OverDrive Marketplace. When you click Purchase Cart on an order, a box will pop up that asks for Internal PO. Whatever you enter in that field will show up on the invoice in the “Purchase Order No.” box. The field is limited to 20 characters.

I am close to my fiscal year-end and I need an invoice quickly for my recent content purchase.

Content invoices are generally posted in Marketplace within 2-4 business days following the order, but are always dated the day the order was placed. Invoices are generated overnight and therefore cannot be issued the day of the order. If you have an urgent invoice request, contact our Accounting team via the Invoicing web form located on the Support tab in OverDrive Marketplace noting the specific date by which you need your invoice.

Where can I find my credit balance?

Credit balances are provided at the bottom of each content invoice. You can also view your credit balance by clicking the drop-down next to your name in Marketplace > Estimated Content Credit. You may also contact our Accounting team for the most updated information via the Invoicing web form on the Support tab in OverDrive Marketplace.

Content credit purchased on the Shop tab in OverDrive Marketplace is tracked in the Content credit order history report on the Reports tab.

How do I add more funds to my credit/deposit account?

OverDrive Marketplace users with ‘Purchase’ permissions can purchase content credit from the Shop tab drop-down menu. We will issue an invoice within approximately 2-4 business days. The credit is added to your account as soon as you are invoiced and payment is required within 30 days. Credits purchased beyond your contractual content credit can be used for all types of invoices, upon request.

What is a content credit?

Many contracts include a Content Credit – a prepayment for content ordered in OverDrive Marketplace. If you have a credit on your account, OverDrive Marketplace orders and MARC record orders will be applied to the credit balance automatically until it is fully depleted. Each invoice will show the total amount purchased, the amount of credit used and the amount due (if any). The invoices will also show your remaining balance for tracking purposes. You will be invoiced for purchases in excess of the credit balance. You may also choose to continue a credit balance by adding more funds to your account.

How will I be invoiced for Front Line Tech Support?

Your initial Front Line Tech Support invoice will be sent within 30 days after the launch of the service. This invoice will cover 12 months of service, and renewals will be invoiced annually based on the anniversary of your go-live date. Renewals are not emailed in advance of the end of your current service period. For example, if your current service period ends April 30th, you will receive your renewal invoice on or after May 1st.

How will I be billed for my annual platform fees?

Most customers are billed on an annual basis. The service period covered by these invoices is determined by your contract terms. Renewals are not emailed in advance of the end of your current service period. For example, if your current service period ends April 30th, you will receive your renewal invoice on or after May 1st. If you are a library joining an existing consortium, your initial invoice may be prorated to have your annual billing cycle align with the existing members of the consortium.

When will I receive my invoices?

Billing frequency depends on the type of purchase made. The following is a list of different products and the frequency at which we invoice new purchases:

Content Orders in OverDrive Marketplace Daily
eBibliofile MARC Records Monthly
OCLC Marc Records Quarterly
Content Deposits Daily
Promotional Materials Monthly

Can you invoice me in my home currency?

At this time, we can only issue invoices in US Dollar. However, we do accept foreign currency payments. If you wish to remit payment in your home currency, you must first convert the invoices to your home currency using the exchange rate effective on the date of the invoice.