RBdigital Transition FAQs – OverDrive Resource Center

Frequently Asked Questions

about the RBdigital Transition to OverDrive

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  • What does this acquisition mean for my library?

    OverDrive has acquired RBmedia’s library business, RBdigital, in North America, UK, and Australia. This means that the titles purchased from RBdigital will be transferred to OverDrive. Your readers will enjoy access to these titles in the popular Libby app. When this transfer is complete, the RBdigital platform and app will be retired.

    If you are already an OverDrive library partner, RBdigital ebooks and audiobooks will be consolidated with your OverDrive digital collection for discovery and use in Libby.

    If your library is not currently working with OverDrive, we will work with your library to transfer your ebooks and audiobooks from RBdigital to an OverDrive platform. We will work with your staff and users to meet Libby, the library app to browse, borrow, and enjoy ebooks and audiobooks. Libby is also available in the browser at http://libbyapp.com.

    If you have other digital content subscriptions with RBdigital (e.g., ZINIO, video, etc.), please read on for more information.

  • Are we required to move our RBdigital titles to OverDrive?

    Yes. If your library had an active contract with RBdigital for ebooks and audiobooks as of 6/1/2020, your content will be moved to OverDrive. OverDrive will communicate details and timing of your digital collection transfer prior to the scheduled date.

  • When will my ebooks and audiobooks be transferred from RBdigital to OverDrive?

    If you are currently a customer of both RBdigital and OverDrive, we will provide details to your library for the transfer of your digital collection two weeks in advance of the scheduled transfer date. If your library will be a new OverDrive partner, we will provide details about the transfer one month in advance of the scheduled transfer date. Collection transfers for select US customers will begin in August.

  • Will all titles be moved?

    We are preparing to transfer all ebooks and audiobooks that your library acquired from RBdigital to OverDrive. This requires we gather data on title usage for Metered Access and subscription collections. If we encounter issues or exceptions, we will notify you.

  • If I have questions or concerns about this change, who do I contact?

    If you are a current OverDrive library partner, please contact your Account Manager with questions or concerns. If you will be a new partner library to OverDrive, please contact your RBdigital Account Manager and we will work together to assist you.

  • Should I buy new ebooks and audiobooks from OverDrive or RBdigital?

    If your library is already an OverDrive partner, please continue to use OverDrive Marketplace for purchasing new digital titles for your collection. If you will be a new library partner to OverDrive, please continue to purchase titles through RBdigital until we create a purchasing account for your library with OverDrive.

  • What will happen to my Unlimited subscription?

    If you have an active RBUnlimited subscription on the date of your transfer to OverDrive, OverDrive will make the titles in the subscription available to your users as Simultaneous Use (unlimited concurrent usage). While titles cannot be added to your RBUnlimited plan, OverDrive will honor simultaneous access to the titles through the subscription end date. Titles formerly available via RBUnlimited are or will be made available to you through OverDrive in other lending model(s). Please note that OverDrive can neither sell new RBunlimited plans, nor accept renewals on existing plans as of June 30, 2020. Please see additional information below regarding other renewal options.

  • What about RB Core (a collection of approximately 8,800 Recorded Books titles available for unlimited concurrent use)?

    Current RB Core Subscriptions: If you have an active RB Core subscription that will expire on or before your date of transfer to OverDrive, you may renew your RB Core subscription through December 31, 2020. Please contact your RBdigital representative for more information on how to renew.

    New RB Core Subscriptions: Through December 31, 2020, Recorded Books library customers who would like to start a new RB Core subscription can do so by contacting their RB representative for information.

    RBUnlimited Subscriptions: If you have a recently expired, or soon to expire RBUnlimited subscription, you may replace the subscription with an RB Core subscription through December 31, 2020. Please note that the RB Core catalog includes a smaller selection of titles than the Unlimited catalog as well as has different subscription pricing. Please contact your RB representative for more information on how to purchase.

  • Can I purchase all Recorded Books titles from OverDrive?

    Yes. We recently added all 4,000 recently published titles by Recorded Books to OverDrive Marketplace and they are available to your library today. This effort is ongoing and in the coming weeks, entire catalogs from Recorded Books and W.F. Howes will be available for OverDrive partners to purchase.

  • Are Recorded Books or other RBmedia publishing brands providing OverDrive exclusivity on any of their catalogs?

    No. RBmedia plans to offer broad access to the library industry and library platforms.

  • Will the Recorded Books catalog and other RBmedia publishing brands be available under the Cost Per Circulation (CPC) model from OverDrive?

    Yes. CPC will be added to the Recorded Books, WFH Howes, Graphic Audio, and Gildan catalogs. Tantor, Christian Audio and Highbridge already offer their titles under the CPC model.

  • I have a hard-good bundle Standing Order Plans (SOP) with RBdigital. Will that be available to me on the OverDrive platform?

    No. Hard-good purchasing will not be available on the OverDrive platform.

  • Will I still be able to buy CD audiobooks from Recorded Books?

    Yes. You will still be able to buy CD audiobooks from Recorded Books.

  • I have credit on file with RBdigital. Will that transfer to OverDrive?

    OverDrive is working closely with Accounting teams at RBdigital, W.F. Howes, and Wavesound to migrate all remaining credits to OverDrive. The time entailed can vary, and depends on content type:

    • Ebooks and audiobooks: 4-8 weeks from your library’s ebook and audiobook migration date
    • ZINIO magazines and comics: 4-8 weeks from your library’s migration date
    • Databases and Streaming Video: Late Q2-early Q3 2021

    When credit has been transferred, you can view it in the Marketplace Content credit history report (Insights > Purchase & order reports > Content credit history).

    18 June 2021 update for partners that originally worked with W.F. Howes or Wavesound: In some instances, credits are taking longer to migrate than originally anticipated. Please be assured that we’re working across companies to complete this work and make credit available to you in your Marketplace account.

  • I am on a Digital Standing Order Plan with RBdigital. Will that be available to me on the OverDrive platform?

    OverDrive will not continue RBdigital Standing Order Plans. If you want to schedule automated purchasing (e.g., new releases, high holds, etc.), please contact your OverDrive Account Manager and we will be happy to help set this up for your library using Automated Carts in OverDrive Marketplace. Please watch this how-to video to learn more.

  • I have active carts open in my RBdigital account. Will those transfer over to my OverDrive account?

    Carts that your library has manually built in RBdigital but has not yet submitted will not be transferred, so we encourage you to submit those now or recreate them in OverDrive Marketplace.

  • What will happen to preorder titles I previously submitted with RBdigital?

    Any titles with street dates after your library’s scheduled transfer date (preorder titles that haven’t yet been invoiced) won’t be included in the title transfer to OverDrive.

    Preorder titles that are part of an RBunlimited subscription will be transferred to your digital collection on your library’s scheduled transfer date, and made available to borrow on their street date. No invoices will be issued from OverDrive for these titles because they are part of an existing subscription.

  • Can I receive a list of titles that transferred from RBdigital to OverDrive?

    Yes, please contact your OverDrive Account Manager to request this report and we will provide it after the transfer.

  • Did all titles in my RBdigital collection transfer on the transfer date?

    No. On your transfer date, OverDrive transferred every title we had in our system. Since then, we have been working diligently to acquire titles that we did not have at that time. In the coming weeks, these titles will trickle into your collection. As with the initial transfer, these additional transfers will show as Purchase Orders ($0) in OverDrive Marketplace to help you track them.

  • Will we receive MARC records for transferred titles?

    To update MARC records for your RBdigital titles, you can choose either of the below options after the transfer occurs. Note that if you offer formats in addition to ebooks and audiobooks, you will want to maintain those records for now.

    • Remove RBdigital MARC records from your library catalog and import free OverDrive MARC Express records. The day after your library’s content transfer you can retrieve the records from OverDrive Marketplace here.
    • Replace the 856 field URLs in existing RBdigital MARC records with OverDrive URLs. Immediately following the content transfer, you can find direct title links in the corresponding content transfer purchase order in OverDrive Marketplace here.

    Updating the records ensures API integrations continue without interruption. If your library takes no action, the links in your RBdigital MARC records will automatically re-direct to a new landing page that will provide additional instructions for your patrons.

  • If my library is part of an OverDrive consortium, where will titles be transferred?

    If your library is a member of an OverDrive consortium, your RBdigital ebooks and audiobooks will be transferred to your library’s OverDrive Advantage collection. If you do not have Advantage, please contact your OverDrive Account Manager to sign up. If you’d prefer the titles be transferred to the shared collection and accessible to all member libraries, please let your OverDrive Account Manager know.

  • Which Databases & Streaming Media services will OverDrive offer?

    Cost-Per-Circ services:

    • Craftsy (new to OverDrive–not previously offered by RBdigital)
    • IndieFlix
    • Qello
    • The Great Courses

    Subscription services:

    • ArtistWorks
    • LawDepot
    • Learn It Live
    • Method Test Prep
    • PressReader (not available in the US, Canada, or Mexico)
    • Universal Class

    *Provider and content availability may vary by geographic region.

    We will partner with additional providers to expand our offerings in the future.

  • What will be the sales and lending terms for Databases & Streaming Media services ?

    Similar to how this content was offered through RBdigital, there will be two separate access models:

    1. Cost-Per-Circ services provide users a period of unlimited access to the service (e.g., 7 days). Each access is a “circulation,” and users can get access as many times as they’d like until your library reaches your allocated monthly budget, which is set in OverDrive Marketplace. You’ll be able to set a monthly budget for each Cost-Per-Circ provider and you will receive a monthly invoice for all circulations. Content from Craftsy, IndieFlix, Qello, and The Great Courses will be available under the Cost-Per-Circ model.
    2. Subscription services provide users with unlimited simultaneous access. Once a user “borrows” a subscription-based service, they will get access for 30 days. After the 30-day period, the user can sign up again for access during the length of your library’s subscription (e.g., one year). Subscriptions renew on an annual basis. Content from ArtistWorks, LawDepot, Learn It Live, Method Test Prep, PressReader, and Universal Class will be available under the Subscription model.
  • What will happen to my current plans with RBdigital?

    Cost-Per-Circ services: On May 20, 2021, RBdigital will turn off access to The Great Courses, IndieFlix, and Qello on their platform. To continue access to any of these services, you will need to activate a monthly budget for each provider in OverDrive Marketplace.

    Subscription services: If your library has an active subscription to ArtistWorks, LawDepot, PressReader, or Universal Class, we will automatically add these services to your OverDrive platform on May 18, 2021. Access to these providers will also remain available on your RBdigital platform until May 20, 2021. Going forward, subscription services will renew on an annual basis.

    *Note that while RBdigital offered Learn It Live and Method Test Prep in the Cost-Per-Circ model, these services will be available in the Subscription model from OverDrive. Please contact your Account Manager for guidance on transitioning these resources to your OverDrive platform.

  • What are the key dates for my library to be aware of regarding transfer of Databases & Streaming Media services and shutdown of the RBdigital platform?

    April 30, 2021: Users will see the following message on the RBdigital platform about this upcoming change: As of May 18, 2021, the digital services offered here will move to the Libby app (some exceptions may apply). The RBdigital app will be retired on May 20, 2021.

    May 18, 2021: If your library has an active subscription to ArtistWorks, LawDepot, PressReader, or Universal Class, we will automatically add these services to your OverDrive platform on this date.

    May 20, 2021: RBdigital will turn off access to all Databases & Streaming Media services from their platform. RBdigital app users will receive an error message when attempting to open the app.

    June 15, 2021: RBdigital will turn off access to reporting on usage of these services in Gateway Admin.

    Please note that all dates are referenced in US time.

  • What will happen to any remaining credit my library has on file for these services?

    On May 21, 2021, RBdigital disabled access to these services through their app and website*. Accounting teams at RBdigital, W.F. Howes, and Wavesound are currently working to finalize all remaining invoices. Once invoicing is complete, OverDrive and these teams will coordinate the transfer of any remaining credit to your OverDrive billing account. We expect this effort to be ongoing for several weeks.

    Once credit has been transferred, you can view it in the Marketplace Content credit history report (Insights > Purchase & order reports > Content credit history). OverDrive’s Accounting team will apply these funds toward invoices for Databases & Streaming Media services.

    *Important: If you have not already done so, you will need to activate a monthly budget for each Cost-Per-Circ provider to ensure your users have access.

  • Does OverDrive plan to offer AcornTV?

    Your library’s AcornTV service will be discontinued on the RBdigital platform on May 14, 2021. We are in ongoing dialogue with AcornTV and will keep you updated on our progress with bringing their catalog to OverDrive.

  • What will happen to any credit I had on file for AcornTV?

    If your library has any remaining credit on file for the AcornTV service after RBdigital teams complete their final invoicing, OverDrive teams will coordinate the transfer of this credit to your OverDrive billing account.

    Once credit has been transferred, you can view it in the Marketplace Content credit history report (Insights > Purchase & order reports > Content credit history). OverDrive’s Accounting team will apply these funds toward invoices for other Databases & Streaming Media services.

  • How will my users be notified of this update?

    Beginning April 30, 2021, users will see the following message on the RBdigital platform about this upcoming change:

    As of May 18, 2021, the digital services offered here will move to the Libby app (some exceptions may apply). The RBdigital app will be retired on May 20, 2021.

    RBdigital app users will receive an error message when attempting to open the app after May 20, 2021.

  • After the RBdigital app is shut down, what will a user see when they open the app?

    After the RBdigital app is shut down on May 20, 2021, a returning user who opens the RBdigital app will receive a message that “an error has occurred.”

  • How will users access these services from the OverDrive platform?

    Users will be able to discover this content from a new “Extras” link and graphic on the home page of your library’s collection in Libby. After tapping on “Extras,” users will see a listing of all the services your library offers. From there, users can select any of the service providers to learn more and go to the provider’s website to enjoy their content. Once a user accesses this content, their Libby Shelf will display a note about which providers they have active access to, with a direct link to the provider’s service.

  • Will users be required to access these services from the Libby app?

    Libby will be the primary path for users to discover and access this content.

    Some providers require or request that users create a secondary account. If a user creates a secondary account with any of these providers, they may be able to log in to that provider’s site or app directly during their access period.

  • Will I be able to link directly to any of these services?

    Libby will be the primary path for users to discover and access this content. We are exploring future options to provide direct links to each provider outside of Libby.

    Note that direct links to Universal Class and PressReader should continue to work as expected.

  • Universal Class provided my library with a custom URL for users to access their content. Will that continue to work?

    Yes. Any custom URLs created and supplied by Universal Class should continue to work as expected.

    Once your Universal Class service is up for annual renewal with OverDrive, custom links provided to your library by Universal Class will continue to work as expected.

  • Will a patron’s activity from their Universal Class account (courses completed, etc.) remain available after the service is transferred to OverDrive?

    Yes. We expect patrons to have continued access to any previous activity in their Universal Class account.

  • Will users need to create additional accounts to access these services?

    Some providers may require or request that users provide additional information or create an account. For example, Universal Class and IndieFlix require users to create a separate account, including an email address and password. Learn It Live requires users to provide their name, email, and time zone in order to customize their learning experience. PressReader, The Great Courses, LawDepot, and Qello allow users to create accounts, but it is not a requirement for using their service.

  • If a user has active access to any of these services at the time of transfer, what will happen?

    For users with active access to any of these services, access may be disrupted after May 20, 2021 when these services are disabled on the RBdigital platform. Once the services are available through OverDrive, users can re-access them via the Libby app.

  • Will I receive MARC records for this content?

    At this time, we are not planning to provide MARC records for Databases & Streaming Media services.

  • What will be my cost for renewal of these services?

    Pricing for subscription-based services is available in OverDrive Marketplace.

    The access fee for Cost-Per-Circ services will vary by provider and is also listed in OverDrive Marketplace.

  • How long will I have access to usage statistics for this content from RBdigital?

    RBdigital will continue to offer reports on usage of these services in Gateway Admin through June 15, 2021.

  • How will I access ownership & usage statistics for these services from OverDrive?

    OverDrive Marketplace will provide ownership and usage statistics for these services. Note that usage reporting will display overall user access for each provider and not the individual titles that users borrow.

  • Will I be alerted when my monthly budget for Cost-Per-Circ services is running low?

    Yes. OverDrive will send an email alert when 80% of the allocated monthly budget for Cost-Per-Circ services has been used.

  • Will this content count against a user’s checkout limit?

    No. Content accessed via these services will not count against a user’s checkout limit for other OverDrive titles.

  • How will OverDrive provide partner and end user support for this content?

    In collaboration with these third-party providers, OverDrive will provide basic support for each of these services via Libby’s existing user support flow. Many of the providers also offer their own end user help and support resources.

  • Where can I go to find resources to help me promote these Databases & Streaming Media services to my community?

    You can visit this page for more information, training resources, and marketing tools to help you promote these services to your community.