Library Staff Training
Supporting Your Digital Users (June 2020)
Join OverDrive for this jam-packed session that will help your staff quickly and efficiently answer frequently asked questions about your OverDrive digital collection. Our Tech and Product Support team members will guide you through the process of:
- Answering common questions from users
- Using Marketplace tools to assist with user issues
- Submitting support cases to OverDrive
- Navigating and leveraging OverDrive Help resources
This session will benefit reference librarians, electronic resource librarians, associate/assistant staff members, library technology trainers, or anyone who is responsible for the success of your OverDrive collection.
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Join OverDrive to hear about our favorite books from 2020 as well as the product updates that made life a little easier.Watch video
No matter the current status of your physical building right now, the digital library is always open and there are still plenty of opportunities to reach your readers wherever they are. In this session, join OverDrive's Outreach experts as they share best practices on promoting your digital library during the COVID-19 pandemic. Explore print resources for your physical building or curbside pickup, digital resources for your website and social media, virtual training sessions for your patrons, and more!Watch video