Supporting Your Digital Users (June 2020) – OverDrive Resource Center

Library Staff Training

Supporting Your Digital Users (June 2020)

Join OverDrive for this jam-packed session that will help your staff quickly and efficiently answer frequently asked questions about your OverDrive digital collection. Our Tech and Product Support team members will guide you through the process of:

  • Answering common questions from users
  • Using Marketplace tools to assist with user issues
  • Submitting support cases to OverDrive
  • Navigating and leveraging OverDrive Help resources

This session will benefit reference librarians, electronic resource librarians, associate/assistant staff members, library technology trainers, or anyone who is responsible for the success of your OverDrive collection.

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