Library Staff Training
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Supporting Your Digital Users (June 2020)
Join OverDrive for this jam-packed session that will help your staff quickly and efficiently answer frequently asked questions about your OverDrive digital collection. Our Tech and Product Support team members will guide you through the process of:
- Answering common questions from users
- Using Marketplace tools to assist with user issues
- Submitting support cases to OverDrive
- Navigating and leveraging OverDrive Help resources
This session will benefit reference librarians, electronic resource librarians, associate/assistant staff members, library technology trainers, or anyone who is responsible for the success of your OverDrive collection.
Looking for Professional Development hours?
Watch this video, take the online assessment, & download your attendance certificate!