Libby Lifesavers: Practical Tips for Everyday Support

November 10 @ 1:00 pm

Are you on the frontlines supporting Libby users? Join this 60‑minute session for practical, real‑world guidance from Libby experts.

OverDrive’s Training and Technical Support teams come together to share troubleshooting tips and best practices for addressing common questions—from syncing across devices to managing downloads, holds, and notifications.

Designed for staff who are familiar with Libby, this advanced session focuses on elevating your support conversations. You’ll gain practical workflows, clear talking points, and greater confidence in addressing the questions users bring to the desk most often.

Duration: 60 minutes

Audience: This session will benefit public library, academic, and professional staff who support OverDrive digital library users.

Experience: Intermediate to Advanced

Note: Times shown in Eastern Standard. We understand the timing may not suit everyone but signing up ensures that a recording is sent the day after the live session so you can view at your convenience.