Are you on the frontlines supporting Libby users? Join this 60‑minute session for practical, real‑world guidance from Libby experts. OverDrive’s Training and Technical Support teams come together to share troubleshooting tips and best practices for addressing common questions—from syncing across devices to managing downloads, holds, and notifications. Designed for staff who are familiar with Libby, this advanced session focuses on elevating your support conversations. You’ll gain practical workflows, clear talking points, and greater confidence in addressing the questions users bring to the desk most often.