Content invoices are generally posted in Marketplace within 2-4 business days following the order, but are always dated the day the order was placed. Invoices are generated overnight and therefore cannot be issued the day of the order. If you have an urgent invoice request, contact our Accounting team via the Invoicing web form located on the Support tab in OverDrive Marketplace noting the specific date by which you need your invoice.
I have a credit balance, but I have received special funding and need to be invoiced for an order rather than have it applied to my credit balance.
Please contact our Accounting team via the Invoicing web form located on the Support tab in OverDrive Marketplace with any special billing requirements. Please indicate whether this is a one-time exception or ongoing.
How can I tell if I have any unpaid invoices or unused credits?
From the INVOICING > View invoices tab in OverDrive Marketplace, you can view your credit amount and the status of all invoices. You can also select ‘Search invoices’ and filter by status to specifically highlight unpaid invoices.