I recently issued a new library card number to a user and now he/she is unable to access holds and borrowed titles on his/her old card on the digital library website. How can we fix it?
You can merge a user’s original and new barcodes (library cards or other IDs they use to sign into your site) in OverDrive Marketplace using the Merge IDs tool under the SUPPORT tab. This will allow the user to retain their account activity from their original card (checkouts, holds, wish list, etc.) when they switch to their new card.
Please note: For reporting purposes, historical activity associated with the original barcode will remain associated with that barcode. Any activity after this merge will be associated with whichever barcode the user uses to sign into your public-facing website.