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  • What are OverDrive’s plans for Libby and the OverDrive app?

    We are discontinuing the legacy OverDrive app and making Libby the primary way for users to enjoy your digital library.

    As a first step, we removed the OverDrive app from the Apple App Store, Google Play, and the Microsoft Store on February 23, 2022.

    Our goal is to move most users over by the end of 2022 and fully discontinue the legacy OverDrive app in early 2023.

  • Why is OverDrive discontinuing the OverDrive app?

    We believe that Libby is the best reading experience for all users. With valuable partner and user feedback, we’re constantly enhancing the app and adding new features to engage your readers. Discontinuing the OverDrive app will allow our development teams to focus their efforts on Libby.

    We also want to make it easier to promote your digital library to your users. Having one app will simplify how you train users, answer questions, and stay up to date with changes.

  • Will all OverDrive app users be required to switch to Libby?

    Yes, eventually. Starting in July 2022, we will actively promote Libby to OverDrive app users and encourage them to switch apps. We’re planning to fully discontinue the OverDrive app in early 2023.

  • How will users be notified about this change?

    Beginning the week of July 25, OverDrive app users will see the following message in the app:

    In early 2023, the OverDrive app will be discontinued. Upgrade to Libby today.

    In Libby, you’ll find the same great titles from your library, in a beautiful, modern, easy-to-use app.

    Your loans, holds, and wish list items will be waiting for you in Libby. Learn more about this change.

    The message will link to an informational page about Libby features, FAQs, and next steps for getting started with Libby.

    We encourage you to use the Transitioning to Libby marketing kit we’ve created to encourage your users to switch to Libby.

  • Will users be able to recommend titles in Libby?

    We’re working on a new solution for user recommendations in Libby. This solution is based on feedback from partners and users over the years about our legacy solution, Recommend to Library (RTL).

    In Libby, when a user searches for a specific title that isn’t owned by any of their libraries, they’ll be able to see it in search results and be prompted to add a Notify Me tag to it. Once the user tags the title, they’ll receive a notification if one of their libraries purchases it.

    In OverDrive Marketplace, you’ll see Notify Me tag data to help inform your collection development. We plan to share more details about this feature later in 2022. Stay tuned!

    In the meantime, users can continue to recommend titles on your library’s OverDrive website.

  • What are the available reading options for users with Kindle Fire tablets?

    Kindle Fire users can download Libby onto their device manually, as Libby is not currently available to download directly from the Amazon Appstore. OverDrive has requested information and a timeline for approval from Amazon but has not yet received an update.

    Users can also deliver Kindle Books to a Fire tablet from a device that supports libbyapp.com (US only).
    The OverDrive app will also be available from the Amazon Appstore until further notice.

  • Can users sync their OverDrive wish lists to Libby?

    Yes, when a user sets up the app, Libby will prompt them to sync their OverDrive wish list using an in-app notification.

    Learn more about wish list syncing on Libby Help.

  • Which features are available in Libby that are not available in the OverDrive app?

    • Easy onboarding for new users
    • A unified bookshelf for all loans and holds
    • Support for multiple library cards
    • Direct user support from OverDrive
    • A best-in-class ebook reader that supports comics, magazines, and read-alongs
    • Push notifications for ready holds, new magazine issues, and more
    • Same look and feel on both Android and iOS devices
    • Ability to export notes and highlights
    • Tags to track favorite reads, wish lists, and more
    • Compatibility with Apple CarPlay (Note: Android Auto is supported in both apps.)
    • Sonos speaker integration
    • Access to access to extra learning or entertainment resources (like Kanopy, Craftsy, Universal Class, Indieflix, and more) from your library
  • Can users still use our library’s OverDrive website?

    Yes. Users can still browse, borrow, and enjoy titles from your library’s OverDrive website.

    Note: OverDrive website users will also see Libby promotions throughout the site.

  • What does this change mean for the OverDrive video titles my library has purchased?

    We are working to wind down OverDrive video and transition video users to Kanopy, a leading streaming video platform for public and academic libraries.

    You should have recently received an email with more information about what this transition means for your library. Please reach out to your Account Manager with any questions regarding next steps.

  • What are the plans for PDF-only titles in my collection?

    We are actively working to make all PDF-only ebooks available in the OverDrive Read format so users can discover and enjoy them in Libby. So far this year, we have converted over 20,000 PDF-only titles to OverDrive Read. Our goal is to make all PDF-only ebooks available in the OverDrive Read format by the end of 2022.

    As a reminder, titles that are only available in the PDF format cannot currently be downloaded directly through the OverDrive app since they require Adobe Digital Editions software.

  • Can users continue to transfer books to a dedicated ereader like a NOOK or Kobo?

    Yes. If a user has a NOOK or a similar dedicated ereader, they can download books to a computer then use Adobe Digital Editions (ADE) to transfer them to their device. This option is available from libbyapp.com or your library’s OverDrive website. Learn more about transferring ebooks on Libby Help.

    Additionally, many Kobo devices are compatible with direct borrowing of OverDrive ebooks (e.g.,Kobo Sage, Libra 2, Clara HD, Elipsa, Forma, Libra H2O, Nia, Aura Edition 2, Aura H2O Edition 2, or Aura ONE). This functionality will continue to work as expected.

  • What are the plans for downloading audiobooks to a desktop computer using OverDrive for Windows and OverDrive or Mac?

    Users who previously downloaded OverDrive for Windows or Mac can continue to use the application without disruption. However, as of February 23, 2022, we no longer offer the option to download the software.

    As technology continues to evolve and trend toward the use of mobile devices, we don’t plan to build support in Libby for downloading audiobooks to a desktop computer and transferring them to an MP3 player.

  • Will OverDrive continue to offer help and support resources for the OverDrive app?

    Yes. Help.overdrive.com will continue to offer help articles and videos for OverDrive app users.

  • How can users get help if they experience an issue with Libby?

    We have a dedicated “Troubleshooting” section of our Libby Help website, which users are encouraged to browse.

    Users can also contact OverDrive’s Support team directly through the Libby app. Learn how to contact Libby Support on Libby Help.

  • What should my library do to prepare for this update?

    We are committed to supporting your staff and users during this transition. If you haven’t already, we recommend updating your library’s website and marketing materials to promote Libby instead of the OverDrive app.

    To help you prepare, we’ve created:

    Looking for additional information or resources? Reach out to your Account Manager for more help.

  • Tell me more about the difference between the names “OverDrive” and “Libby”

    OverDrive is the name of the company that provides your library with a digital reading platform. With the OverDrive service, your library and users have access to enjoy ebooks, audiobooks, magazines, and other streaming media. We offer the following options for enjoying your library’s digital collection:

    • Libby mobile app: Available on Android and iOS devices, this is the newer app from OverDrive. Users can search for your library in Libby and get started today.
    • Libby browser experience: Users can enjoy many of the same features of the Libby mobile app in a web browser at libbyapp.com.
    • Your library’s OverDrive website: Each library has their own unique website with .overdrive.com in the URL. Your library’s OverDrive website is best enjoyed on a desktop or laptop computer. It has a different look and feel than Libby.
    • OverDrive app: The OverDrive app is the legacy app for Android, iOS, Windows 8/10, and for Windows and Mac desktops (audiobooks only).
  • Where did the name Libby come from?

    With Libby, our goal was to create a new, fresh experience that is warm and welcoming to users. Libraries are community places, full of people and stories and knowledge, and we wanted the app to reflect this in a digital setting. We chose the name Libby—a digital library friend who helps guide you to your next great read.

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