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  • What are OverDrive’s plans for Libby and the OverDrive app?

    We are sunsetting the legacy OverDrive app to make Libby the primary way for users to enjoy your digital library.

    We removed the OverDrive app from the Apple App Store, Google Play, and the Microsoft Store on February 23, 2022.

    On July 27, 2022, we started displaying in-app messaging to OverDrive app users informing them about the upcoming sunset of the legacy app with a prompt to upgrade to Libby.

    We plan to fully discontinue the legacy OverDrive app at the end of April 2023. At that time, users who try to access your library’s collection in the OverDrive app will need to upgrade to Libby.

  • Why is OverDrive discontinuing the OverDrive app?

    We believe that Libby is the best reading experience for all users. With valuable partner and user feedback, we’re constantly enhancing the app and adding new features to engage your readers. Discontinuing the OverDrive app will allow our development teams to focus their efforts on Libby.

    We also want to make it easier to promote your digital library to your users. Having one app will simplify how you train users, answer questions, and stay up to date with changes.

  • Will all OverDrive app users be required to switch to Libby?

    Yes, we’re planning to fully discontinue the OverDrive app at the end of April 2023.

  • How are users being notified about this change?

    OverDrive app users currently see the following message in the app:

    In early 2023, the OverDrive app will be discontinued. Upgrade to Libby today.

    In Libby, you’ll find the same great titles from your library, in a beautiful, modern, easy-to-use app.

    Your loans, holds, and wish list items will be waiting for you in Libby. Learn more about this change.

    The message links to an informational page about Libby features, FAQs, and next steps for getting started with Libby.

    As we get closer to sunset, we will update in-app messaging to give users a final notice ahead of the change.

    We encourage you to use the Transitioning to Libby marketing kit we’ve created to encourage your users to switch to Libby.

  • Will users be able to recommend titles in Libby?

    The Recommend to Library (RTL) feature will be discontinued across all platforms with the OverDrive app sunset at the end of April. Libby will offer a new solution for users to discover and share interest in titles that are not yet in your collection. This feature will enhance user satisfaction and provide your library powerful tools to evaluate your community’s reading interests.

    There will be two ways for users to discover titles that are not yet in your collection:

    1. If a user searches for a title, author, or series and it returns no results, Libby will automatically expand into a “deep search” to display relevant titles that are not yet in your collection but are available in the wider OverDrive Marketplace catalog.

    2. If a user runs a search that returns fewer than 100 results, they can manually apply a new filter (called deep search) to expand their search across the OverDrive Marketplace catalog.

      From the expanded search results, users with access to multiple libraries will see relevant results from other saved libraries and titles that are not currently offered by any of their libraries. If a title isn’t offered by any, the user can add a Notify Me tag to be notified if one of their libraries adds it.

    OverDrive Marketplace will offer new tools to help your library evaluate Notify Me tags data as part of your collection development process. In Marketplace, you can view Notify Me tag data when shopping for titles, generate carts and on-demand reports for titles with Notify Me tags, and evaluate trends in usage of the feature over time.

    We will share more details about enabling this feature for your library soon. Please stay tuned.

  • What are the available reading options for users with Kindle Fire tablets?

    Kindle Fire users can download Libby onto their device manually, as Libby is not currently available to download directly from the Amazon Appstore. OverDrive has requested information and a timeline for approval from Amazon but has not yet received an update.

    Users can also deliver Kindle Books to a Fire tablet from a device that supports libbyapp.com (US only).

    The OverDrive app will also remain available for Kindle Fire users to download and access until further notice.

  • Can users sync their OverDrive wish lists to Libby?

    Yes, when a user sets up the app, Libby prompts them to sync their OverDrive wish list using an in-app notification.

    Learn more about wish list syncing on Libby Help.

  • Which features are available in Libby that are not available in the OverDrive app?

    • Easy onboarding for new users
    • A unified bookshelf for all loans and holds
    • Support for multiple library cards
    • Direct user support from OverDrive
    • A best-in-class ebook reader that supports comics, magazines, and read-alongs
    • Push notifications for ready holds, new magazine issues, and more
    • Same look and feel on both Android and iOS devices
    • Ability to export notes and highlights
    • Tags to track favorite reads, wish lists, and more
    • Compatibility with Apple CarPlay (Note: Android Auto is supported in both apps.)
    • Sonos speaker integration
    • Access to access to extra learning or entertainment resources (like Kanopy, Craftsy, Universal Class, Indieflix, and more) from your library
    • Shelf talkers to highlight librarian expertise
  • Can users still use our library’s OverDrive website?

    Yes. Users can still browse, borrow, and enjoy titles from your library’s OverDrive website.

    Note: OverDrive website users will also see Libby promotions throughout the site.

  • What does this change mean for the OverDrive video titles my library has purchased?

    The OverDrive Video format was discontinued on September 1, 2022 and video users were transitioned to Kanopy, a leading streaming video service for public and academic libraries. You should have received an email with more information about this transition. Please reach out to your Account Manager with any questions.

  • My library previously purchased ebooks that were only available in the PDF format. Do those display in Libby?

    In 2022, we converted over 400,000 ebooks that were previously only available in the PDF format into the OverDrive Read fixed layout format. This update allows users to discover and enjoy these titles in Libby.

    Moving forward, we will automatically convert all titles that publishers provide in the PDF source format into OverDrive Read fixed layout to ensure they are available in Libby.

    Note: Some audiobook titles offer supplementary bonus content in the form of a PDF ebook (with illustrations, maps, diagrams, etc.). Please note that such supplemental content is not currently available in Libby, but remains available for applicable titles from your library’s .overdrive.com website.

  • Can users discover preorder titles in Libby?

    Yes. We made an update in January 2023 to ensure all preorder titles purchased by your library are discoverable to your users in Libby.

  • Can users continue to transfer books to a dedicated ereader like a NOOK or Kobo?

    Yes. If a user has a NOOK or a similar dedicated ereader, they can download books to a computer then use Adobe Digital Editions (ADE) to transfer them to their device. This option is available from libbyapp.com or your library’s OverDrive website. Learn more about transferring ebooks on Libby Help.

    Additionally, many Kobo devices are compatible with direct borrowing of OverDrive ebooks (e.g., Kobo Sage, Libra 2, Clara HD, Elipsa, Forma, Libra H2O, Nia, Aura Edition 2, Aura H2O Edition 2, or Aura ONE). This functionality will continue to work as expected.

  • Will users still have the option to download audiobooks to a desktop computer and transfer them to an MP3 player?

    Users who previously downloaded the legacy OverDrive for Windows or OverDrive for Mac desktop programs can continue to use these applications without disruption by downloading audiobooks from your library’s .overdrive.com website.

    As technology continues to evolve, there are no plans for Libby to support downloading audiobooks to a desktop computer and transferring them to an MP3 player.

  • How can users get help if they experience an issue with Libby?

    We have a dedicated “Troubleshooting” section of our Libby Help website, which users are encouraged to browse.

    Users can also contact OverDrive’s Support team directly through the Libby app. Learn how to contact Libby Support on Libby Help.

  • What should my library do to prepare for this update?

    We are committed to supporting your staff and users during this transition. If you haven’t already, we recommend updating your library’s website and marketing materials to promote Libby instead of the OverDrive app.

    To help you prepare, we’ve created:

    Looking for additional information or resources? Reach out to your Account Manager for more help.

  • Tell me more about the difference between the names “OverDrive” and “Libby”

    OverDrive is the name of the company that provides your library with a digital reading platform. With the OverDrive service, your library and users have access to enjoy ebooks, audiobooks, magazines, and other streaming media. We offer the following options for enjoying your library’s digital collection:

    • Libby mobile app:  Available on Android and iOS devices, this is the newer app from OverDrive. Users can search for your library in Libby and get started today.

    • Libby browser experience:  Users can enjoy many of the same features of the Libby mobile app in a web browser at libbyapp.com.

    • Your library’s OverDrive website:  Each library has their own unique website with a .overdrive.com in the URL. Your library’s OverDrive website is best enjoyed on a desktop or laptop computer. It has a different look and feel than Libby.

    • OverDrive app for Android, iOS, and Windows 8/10:  This is the legacy mobile app that will be discontinued at the end of April 2023.

    • OverDrive for Windows and OverDrive for Mac: This is legacy desktop software that allows users to download audiobooks and transfer them to a dedicated MP3 player. While we no longer support new downloads of this software, users who already have it installed can continue to use it by downloading audiobooks from your library’s .overdrive.com website.

  • Where did the name Libby come from?

    With Libby, our goal was to create a new, fresh experience that is warm and welcoming to users. Libraries are community places, full of people and stories and knowledge, and we wanted the app to reflect this in a digital setting. We chose the name Libby—a digital library friend who helps guide you to your next great read.

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