A user has a question about a specific device. Where can I direct him/her for an introduction and tips for use?
Click Help in the upper right corner of your digital library website for a link to help articles, device information, and more.
A user missed a hold that was ready for him/her, but never received a holds notification email. What happened?
If the user was recently issued a new library card number, the title on hold may have been associated with the old library card number. Contact our Support Services team via the Support tab in OverDrive Marketplace.
It is also possible the user’s email provider blocked the notification. Whitelisting the sender email address donotreply@overdrive.com should help ensure this does not occur in the future.
Where do I go for statistics on usage of our digital collection?
Statistical reporting for your digital library is available in the INSIGHTS tab of OverDrive Marketplace.