Many contracts include a Content Credit – a prepayment for content ordered in OverDrive Marketplace. If you have a credit on your account, OverDrive Marketplace orders and MARC record orders will be applied to the credit balance automatically until it is fully depleted. Each invoice will show the total amount purchased, the amount of credit used and the amount due (if any). The invoices will also show your remaining balance for tracking purposes. You will be invoiced for purchases in excess of the credit balance. You may also choose to continue a credit balance by adding more funds to your account.
Your initial Front Line Tech Support invoice will be sent within 30 days after the launch of the service. This invoice will cover 12 months of service, and renewals will be invoiced annually based on the anniversary of your go-live date. Renewals are not emailed in advance of the end of your current service period. For example, if your current service period ends April 30th, you will receive your renewal invoice on or after May 1st.
Most customers are billed on an annual basis. The service period covered by these invoices is determined by your contract terms. Renewals are not emailed in advance of the end of your current service period. For example, if your current service period ends April 30th, you will receive your renewal invoice on or after May 1st. If you are a library joining an existing consortium, your initial invoice may be prorated to have your annual billing cycle align with the existing members of the consortium.
Billing frequency depends on the type of purchase made. The following is a list of different products and the frequency at which we invoice new purchases:
At this time, we can only issue invoices in US Dollar. However, we do accept foreign currency payments. If you wish to remit payment in your home currency, you must first convert the invoices to your home currency using the exchange rate effective on the date of the invoice.
All invoices are uploaded to the INVOICING tab in OverDrive Marketplace. Any Marketplace users with the ‘Manage invoices’ permission will automatically receive an email when a new invoice has been posted. Each email contains a direct link to the invoice in Marketplace, and all invoices can be viewed directly in Marketplace from INVOICING > View invoices.