Uncategorized – Page 3 – OverDrive Resource Center

My library has an OverDrive Advantage plan. How can users see the titles we purchased for them through Advantage?

OverDrive Advantage integrates the titles you purchase within the shared collection. As a first step, users should sign in to their accounts on the digital library website to see the unique titles and additional copies of popular titles purchased just for them. Contact your Account Specialist for tips and best practices on promoting Advantage to your users.

Each member of our consortium/school district orders content separately in OverDrive Marketplace? How can we ensure invoices go to the right people?

For direct billing arrangements, any user who will be submitting orders in OverDrive Marketplace needs to have the correct billing account selected on their user profile. This lets our Accounting team know which library/school should receive the invoice. All invoices are then routed according to the user that submitted the order. Therefore, a single user account cannot place orders for multiple accounts. If additional billing accounts need to be set up, contact our Accounting team via the Invoicing web form located on the Support tab in OverDrive Marketplace noting the name of the library/school, billing address, and name and email address of the person(s) to receive the invoices.

I need my content purchase to indicate my internal Purchase Order Number. How can I do that?

In order to have the purchase order included on the invoice, there is a special field that you can fill in when submitting the order in OverDrive Marketplace. When you click Purchase Cart on an order, a box will pop up that asks for Internal PO. Whatever you enter in that field will show up on the invoice in the “Purchase Order No.” box. The field is limited to 20 characters.

I am close to my fiscal year-end and I need an invoice quickly for my recent content purchase.

Content invoices are generally posted in Marketplace within 2-4 business days following the order, but are always dated the day the order was placed. Invoices are generated overnight and therefore cannot be issued the day of the order. If you have an urgent invoice request, contact our Accounting team via the Invoicing web form located on the Support tab in OverDrive Marketplace noting the specific date by which you need your invoice.

I have a credit balance, but I have received special funding and need to be invoiced for an order rather than have it applied to my credit balance.

Please contact our Accounting team via the Invoicing web form located on the Support tab in OverDrive Marketplace with any special billing requirements. Please indicate whether this is a one-time exception or ongoing.

Where can I find my credit balance?

Credit balances are provided at the bottom of each content invoice. You can also view your credit balance by clicking the drop-down next to your name in Marketplace > Estimated Content Credit. You may also contact our Accounting team for the most updated information via the Invoicing web form on the Support tab in OverDrive Marketplace.

Content credit purchased on the Shop tab in OverDrive Marketplace is tracked in the Content credit order history report on the Reports tab.

How do I add more funds to my credit/deposit account?

OverDrive Marketplace users with ‘Purchase’ permissions can purchase content credit from the Shop tab drop-down menu. We will issue an invoice within approximately 2-4 business days. The credit is added to your account as soon as you are invoiced and payment is required within 30 days. Credits purchased beyond your contractual content credit can be used for all types of invoices, upon request.

What is a content credit?

Many contracts include a Content Credit – a prepayment for content ordered in OverDrive Marketplace. If you have a credit on your account, OverDrive Marketplace orders and MARC record orders will be applied to the credit balance automatically until it is fully depleted. Each invoice will show the total amount purchased, the amount of credit used and the amount due (if any). The invoices will also show your remaining balance for tracking purposes. You will be invoiced for purchases in excess of the credit balance. You may also choose to continue a credit balance by adding more funds to your account.

How will I be invoiced for Front Line Tech Support?

Your initial Front Line Tech Support invoice will be sent within 30 days after the launch of the service. This invoice will cover 12 months of service, and renewals will be invoiced annually based on the anniversary of your go-live date. Renewals are not emailed in advance of the end of your current service period. For example, if your current service period ends April 30th, you will receive your renewal invoice on or after May 1st.

How will I be billed for my annual platform fees?

Most customers are billed on an annual basis. The service period covered by these invoices is determined by your contract terms. Renewals are not emailed in advance of the end of your current service period. For example, if your current service period ends April 30th, you will receive your renewal invoice on or after May 1st. If you are a library joining an existing consortium, your initial invoice may be prorated to have your annual billing cycle align with the existing members of the consortium.

How does invoicing work in general?

All invoices are uploaded to the INVOICING tab in OverDrive Marketplace. Any Marketplace users with the ‘Manage invoices’ permission will automatically receive an email when a new invoice has been posted. Each email contains a direct link to the invoice in Marketplace, and all invoices can be viewed directly in Marketplace from INVOICING > View invoices.