Yes. Visit the End-user support section on the Support tab in OverDrive Marketplace for the available tools.

Yes. Visit the Reports tab in OverDrive Marketplace and choose the ‘Search checkouts’ report in the User Statistics section. This report allows you to search for and view your patrons’ active checkouts by unique checkout ID, library card number, or title.

Click Help in the upper right corner of your digital library website for a link to help articles, device information, and more.

If the user was recently issued a new library card number, the title on hold may have been associated with the old library card number. Contact our Support Services team via the Support tab in OverDrive Marketplace.

It is also possible the user’s email provider blocked the notification. Whitelisting the sender email address donotreply@overdrive.com should help ensure this does not occur in the future.

Statistical reporting for your digital library is available in the INSIGHTS tab of OverDrive Marketplace.

Users can borrow a title but are not required to choose a format at checkout. Therefore, until the user selects the format, the checkout is categorized as ‘Pending.’ Checkouts will remain in the ‘Pending’ category until the user selects a format. If the loan expires before then, the checkout will remain as ‘Pending.’

To adjust the settings for a report, select the ‘Run new report’ option on the right-hand side. This will allow you to input new parameters and organize the report by month, branch, format and more.

Yes, visit Marketing & Outreach > Additional Options > “Ask me about eBooks” Staff Swag for pins and buttons.

Yes. Visit the Marketing & Outreach section of the Resource Center for print-ready materials, digital resources, communication templates and programming ideas.

Many materials include a field you can customize with your OverDrive URL. Once customized, save the file locally. If you would like further customization to the materials, please contact your Account Specialist.

Yes. Flyers and posters are sized to print on 8.5×11 or 11×17 paper. Half-sheet flyers, bookmarks and other smaller pieces are provided in a format with multiple items per 8.5×11 sheet. For your convenience, materials with multiple items per sheet include crop marks. Sticker sheets are designed to print 12 2×2 stickers. For optimal printing, we recommend printing stickers on Avery #22806. For all printed materials, keep your settings to print actual size. Additional paper sizes are available in the zip A3 & A4 International Paper Sizes found in the Marketing & Outreach Print-Ready Materials tab, under “Additional Options”.

OverDrive can assist you with ordering print materials if you do not have a local printing service or the option to print in-house. Please contact your Account Specialist for a printing price sheet and order form. U.S. only at this time.

Visit the Staff Training section of the Resource Center for live and recorded webcasts for library staff.

Visit Marketplace Help to learn more about purchasing titles. You can also view on-demand trainings about shopping, account management and running Marketplace reports in the OverDrive Marketplace tab in the Staff Training section of the Resource Center.

Streaming video allows you to watch thousands of popular videos anytime, anywhere, and on any computer, tablet, or mobile device with an internet connection. Simply submit a purchase for streaming video in OverDrive Marketplace and we’ll take care of the rest.

OverDrive Read is a browser-based eBook reader, and OverDrive Listen is a browser-based audiobook player—both of which do not require software installation or downloading. Look for these formats when you borrow eBooks and audiobooks.

Before submitting an order with content in a new format, confirm that your library wants to offer that format. Due to the nature of digital media, all sales are final. Please contact your Account Specialist with questions.

Open EPUB and Open PDF eBooks may offer more flexibility for devices and reading applications. Check out the Devices section at OverDrive Help for more information.

We have a team dedicated to serve your library. You can find the team members and their contact information on the Support tab in OverDrive Marketplace.

A breakdown of lending model ownership and availability will show for all titles as you browse and search the catalog or view titles in carts. Here’s a key of the abbreviations in use for each lending model:

• OC/OU = One copy/one user
• MA = Metered access
• SU = Simultaneous use

A Simultaneous Use plan consisting of 1,000 or more public domain eBooks from Project Gutenberg can be added to your digital collection at no cost. The Simultaneous Use lending model means that the titles will always be available for users to borrow (no waitlists) on your site. Titles in this plan will be integrated with your purchased titles, and they will never expire. To add the Project Gutenberg plan to your digital collection, visit OverDrive Marketplace and select Simultaneous Use under the Shop drop-down menu.

Titles will populate on your digital library website within 4 to 6 hours of submitting a purchase.

The OverDrive Marketplace Administrator for your library or school can create new usernames and assign the appropriate permission for staff. On the Admin tab in OverDrive Marketplace, the administrator will find the Marketplace Users page. For more information on managing OverDrive Marketplace user permissions, visit Marketplace Help > Admin > Marketplace users

Please reference Marketplace Help to learn more about purchasing, curating content, running reports and more.

You can recommend subject heading changes to titles in your digital collection through Marketplace in OverDrive Marketplace. Once you find the title in Marketplace, simply click the ‘Recommend subjects’ link beneath the listed subject headings on the title details page and enter the subjects you’d like to see added or removed. Once the title has received multiple recommendations for a subject change from librarians in the OverDrive network, it will be implemented globally.

Stay informed on the latest releases and sales for digital books by signing up to receive OverDrive Newsletters via email and subscribing to OverDrive Blogs. Visit the Featured page in OverDrive Marketplace and our Content Sales page regularly to find current sales and promotions highlighted.

Due to the nature of digital content, all orders are final. Carefully review all titles before submitting a purchase order.

There are several options for integrating titles in your digital collection with your library’s online catalog to increase discoverability. Learn more on the MARC Records page in OverDrive Marketplace, under the ADMIN tab. (If you don’t see the Admin tab, contact your library’s OverDrive Marketplace Administrator for assistance or to request the appropriate permissions.)

You can also find out more about our free MARC Express Records and download samples from our Resource Center page: http://resources.overdrive.com/library/apps-features/marc-express/

Yes. Submit a request in OverDrive Marketplace by clicking the Support tab > Support and choose “Content Request” as the Issue Category.

Publishers can apply and learn more about digital distribution via OverDrive on our Publishers page. For follow-up questions, contact pubinfo@overdrive.com.

The ability to upload local content, such as historical documents, local author interviews, community resources, and more, is available in the Local Content section on the Admin tab. OverDrive Marketplace users with ‘Local content’ permission can add new content or edit existing content for which your library has copyright.

For more information on local content, including supported formats, visit Marketplace Help > Admin > Local Content.

For information about User Login Manager, please contact your Account Manager.

You can merge a user’s original and new barcodes (library cards or other IDs they use to sign into your site) in OverDrive Marketplace using the Merge IDs tool under the SUPPORT tab. This will allow the user to retain their account activity from their original card (checkouts, holds, wish list, etc.) when they switch to their new card.

Please note: For reporting purposes, historical activity associated with the original barcode will remain associated with that barcode. Any activity after this merge will be associated with whichever barcode the user uses to sign into your public-facing website.

Contact our Authentication Support team via the web form located on the Support tab in OverDrive Marketplace as soon as possible to resolve the issue and restore access for users. Be sure to use the checkbox indicating your site is experiencing an outage.

Our Support Services team should be alerted in advance of scheduled updates or maintenance to your ILS server to avoid service disruption. Please contact Authentication Support via the web form located on the Support tab in OverDrive Marketplace.

Yes. To add an additional login for your Advantage account, contact your Account Specialist with the name and email address of the new user.

OverDrive Advantage integrates the titles you purchase within the shared collection. As a first step, users should sign in to their accounts on the digital library website to see the unique titles and additional copies of popular titles purchased just for them. Contact your Account Specialist for tips and best practices on promoting Advantage to your users.

OverDrive Advantage gives libraries that are members of a shared collection the ability to offer popular titles—exclusively for their users. Find out more at our Service Enhancements page. When you’re ready to enroll, contact your Collection Development Specialist.