Yes. Before your session, make sure your staff is knowledgeable about the OverDrive user experience by viewing our on-demand trainings in the Resource Center. Visit the Training Templates tab to download and customize OverDrive presentations and demonstration checklists.
Yes. Visit the Reports tab in OverDrive Marketplace and choose the ‘Search checkouts’ report in the User Statistics section. This report allows you to search for and view your patrons’ active checkouts by unique checkout ID, library card number, or title.
If the user was recently issued a new library card number, the title on hold may have been associated with the old library card number. Contact our Support Services team via the Support tab in OverDrive Marketplace.
It is also possible the user’s email provider blocked the notification. Whitelisting the sender email address donotreply@overdrive.com should help ensure this does not occur in the future.
Users can borrow a title but are not required to choose a format at checkout. Therefore, until the user selects the format, the checkout is categorized as ‘Pending.’ Checkouts will remain in the ‘Pending’ category until the user selects a format. If the loan expires before then, the checkout will remain as ‘Pending.’
To adjust the settings for a report, select the ‘Run new report’ option on the right-hand side. This will allow you to input new parameters and organize the report by month, branch, format and more.
Many materials include a field you can customize with your OverDrive URL. Once customized, save the file locally. If you would like further customization to the materials, please contact your Account Specialist.
Yes. Flyers and posters are sized to print on 8.5×11 or 11×17 paper. Half-sheet flyers, bookmarks and other smaller pieces are provided in a format with multiple items per 8.5×11 sheet. For your convenience, materials with multiple items per sheet include crop marks. Sticker sheets are designed to print 12 2×2 stickers. For optimal printing, we recommend printing stickers on Avery #22806. For all printed materials, keep your settings to print actual size.
Additional paper sizes are available in the zip A3 & A4 International Paper Sizes found in the Marketing & Outreach Print-Ready Materials tab, under “Additional Options”.
OverDrive can assist you with ordering print materials if you do not have a local printing service or the option to print in-house. Please contact your Account Specialist for a printing price sheet and order form.
U.S. only at this time.
Streaming video allows you to watch thousands of popular videos anytime, anywhere, and on any computer, tablet, or mobile device with an internet connection. Simply submit a purchase for streaming video in OverDrive Marketplace and we’ll take care of the rest.
OverDrive Read is a browser-based eBook reader, and OverDrive Listen is a browser-based audiobook player—both of which do not require software installation or downloading. Look for these formats when you borrow eBooks and audiobooks.
Before submitting an order with content in a new format, confirm that your library wants to offer that format. Due to the nature of digital media, all sales are final. Please contact your Account Specialist with questions.
Open EPUB and Open PDF eBooks may offer more flexibility for devices and reading applications. Check out the Devices section at OverDrive Help for more information.
We have a team dedicated to serve your library. You can find the team members and their contact information on the Support tab in OverDrive Marketplace.
A breakdown of lending model ownership and availability will show for all titles as you browse and search the catalog or view titles in carts. Here’s a key of the abbreviations in use for each lending model:
A Simultaneous Use plan consisting of 1,000 or more public domain eBooks from Project Gutenberg can be added to your digital collection at no cost. The Simultaneous Use lending model means that the titles will always be available for users to borrow (no waitlists) on your site. Titles in this plan will be integrated with your purchased titles, and they will never expire.
To add the Project Gutenberg plan to your digital collection, visit OverDrive Marketplace and select Simultaneous Use under the Shop drop-down menu.
The OverDrive Marketplace Administrator for your library or school can create new usernames and assign the appropriate permission for staff.
On the Admin tab in OverDrive Marketplace, the administrator will find the Marketplace Users page.
For more information on managing OverDrive Marketplace user permissions, visit Marketplace Help > Admin > Marketplace users
You can recommend subject heading changes to titles in your digital collection through Marketplace in OverDrive Marketplace. Once you find the title in Marketplace, simply click the ‘Recommend subjects’ link beneath the listed subject headings on the title details page and enter the subjects you’d like to see added or removed. Once the title has received multiple recommendations for a subject change from librarians in the OverDrive network, it will be implemented globally.
Stay informed on the latest releases and sales for digital books by signing up to receive OverDrive Newsletters via email and subscribing to OverDrive Blogs. Visit the Featured page in OverDrive Marketplace and our Content Sales page regularly to find current sales and promotions highlighted.
There are several options for integrating titles in your digital collection with your library’s online catalog to increase discoverability. Learn more on the MARC Records page in OverDrive Marketplace, under the ADMIN tab. (If you don’t see the Admin tab, contact your library’s OverDrive Marketplace Administrator for assistance or to request the appropriate permissions.)
Publishers can apply and learn more about digital distribution via OverDrive on our Publishers page. For follow-up questions, contact pubinfo@overdrive.com.