od.admin – Page 2 – OverDrive Resource Center

How do I feature custom collections on my digital library website?

In OverDrive Marketplace, users with the Curate permission can customize collections featured on your digital library website. You will find the curation interface under the CURATE tab in Marketplace. To learn more about curated collections for your digital library website, including step by step instructions, visit Marketplace Help > Curating.

My library is interested in OverDrive’s eReading Room for Kids. Where can I find more information?

The eReading Room for Kids or Teens is a customizable section of a public library’s OverDrive-powered website that displays content only for children or young adult readers. Additional details can be found at our eReading Room product page. Contact your Content Sales Specialist for more information.

My library is hosting sessions to teach users about the service. Do you have resources available to help us prepare?

Yes. Before your session, make sure your staff is knowledgeable about the OverDrive user experience by viewing our on-demand trainings in the Resource Center. Visit the Training Templates tab to download and customize OverDrive presentations and demonstration checklists.

When troubleshooting issues on behalf of a user, is there a report available to help me gather the details of the borrowed item?

Yes. Visit the Reports tab in OverDrive Marketplace and choose the ‘Search checkouts’ report in the User Statistics section. This report allows you to search for and view your patrons’ active checkouts by unique checkout ID, library card number, or title.

A user missed a hold that was ready for him/her, but never received a holds notification email. What happened?

If the user was recently issued a new library card number, the title on hold may have been associated with the old library card number. Contact our Support Services team via the Support tab in OverDrive Marketplace.

It is also possible the user’s email provider blocked the notification. Whitelisting the sender email address donotreply@overdrive.com should help ensure this does not occur in the future.

In the Circulation Activity report, what do the format types ‘eBook (Pending)’ and ‘Audiobook (Pending)’ mean?

Users can borrow a title but are not required to choose a format at checkout. Therefore, until the user selects the format, the checkout is categorized as ‘Pending.’ Checkouts will remain in the ‘Pending’ category until the user selects a format. If the loan expires before then, the checkout will remain as ‘Pending.’

I’m viewing a report in Marketplace, but I don’t see the information I need. How do I change the parameters or filters for the report?

To adjust the settings for a report, select the ‘Run new report’ option on the right-hand side. This will allow you to input new parameters and organize the report by month, branch, format and more.

Do you have more detailed instructional guides?

Yes, you can download Getting Started Guides in the Marketing & Outreach Print-Ready Materials tab, under “Additional Options”. These guides provide tips for getting started with the OverDrive app (for smart phone or tablet users), dedicated eReaders (NOOK, Kobo, etc.), desktop & laptop computers, and Kindles (U.S. only). For more information, please visit OverDrive Help: http://help.overdrive.com/#devices.