PART V: Downloading Titles in Libby
PART II: Searching for Titles in Libby
PART I: Getting Started with Libby
Managing Holds in Marketplace
- 01:20 Use end-user support tools
- 02:50 Run a Current holds report
- 06:08 Complete an Advanced search
- 08:13 Create a Holds Manager plan
- 00:18 What is Advantage Plus?
- 03:42 How to get started
- 05:47 Step 1: Enable Advantage Plus
- 09:15 Step 2: Create an Advantage Plus plan
- 15:45 Step 3: See results!
Overview: Weeding Titles in Marketplace
Marketplace Insights Tab for Libraries
This video covers the Insights tab, which is a high-level overview of your library’s digital collection.
Lucky Day: Designating titles and creating collections in OverDrive Marketplace
Curating Lists for Your Digital Library
Selecting & Purchasing Content in OverDrive Marketplace
Getting Started with Lending Models – PART I: Overview
Get started on a new device
What is the Libby app?
Libby is a new app for readers to discover and enjoy eBooks and audiobooks from the library. Inspired by user and library feedback, Libby was designed to get people reading as quickly and seamlessly as possible. Learn more about Libby at: https://resources.overdrive.com/meet-libby/.
Who is the Libby app intended for?
Libby is designed for public libraries, targeting new readers.
What is Sora?
How are the collections on our digital library website’s homepage created?
Marketplace users with the Curate permission can create auto-generated and custom collections for your library’s OverDrive site via the CURATE interface in OverDrive Marketplace.
How do I feature custom collections on my digital library website?
In OverDrive Marketplace, users with the Curate permission can customize collections featured on your digital library website. You will find the curation interface under the CURATE tab in Marketplace. To learn more about curated collections for your digital library website, including step by step instructions, visit Marketplace Help > Curating.
My library is interested in OverDrive APIs. Where can I find more information and apply for access?
My library is interested in OverDrive’s eReading Room for Kids. Where can I find more information?
The eReading Room for Kids or Teens is a customizable section of a public library’s OverDrive-powered website that displays content only for children or young adult readers. Additional details can be found at our eReading Room product page. Contact your Content Sales Specialist for more information.
My library is hosting sessions to teach users about the service. Do you have resources available to help us prepare?
Are there tools to help me directly assist my digital library’s users with issues related to holds and borrowed items?
When troubleshooting issues on behalf of a user, is there a report available to help me gather the details of the borrowed item?
A user has a question about a specific device. Where can I direct him/her for an introduction and tips for use?
A user missed a hold that was ready for him/her, but never received a holds notification email. What happened?
If the user was recently issued a new library card number, the title on hold may have been associated with the old library card number. Contact our Support Services team via the Support tab in OverDrive Marketplace.
It is also possible the user’s email provider blocked the notification. Whitelisting the sender email address firstname.lastname@example.org should help ensure this does not occur in the future.
Where do I go for statistics on usage of our digital collection?
Statistical reporting for your digital library is available in the INSIGHTS tab of OverDrive Marketplace.
In the Circulation Activity report, what do the format types ‘eBook (Pending)’ and ‘Audiobook (Pending)’ mean?
I’m viewing a report in Marketplace, but I don’t see the information I need. How do I change the parameters or filters for the report?
Do you offer pins or buttons?
Yes, visit Marketing & Outreach > Additional Options > “Ask me about eBooks” Staff Swag for pins and buttons.