Author: OverDrive Staff
Review and purchase carts
Create and edit carts
Build and edit shopping carts, organize carts while you shop, automate carts, modify carts.
Search for titles
Log in and navigate
Learn how to log in and navigate the Marketplace website.
Introduction to Marketplace (5 m)
Take a bird’s-eye view of Marketplace! Learn how easy it is to use our online shopping and administrative portal and where to get quick access to help and support, when needed.
Getting Started with Libby (October 2024)
Learn how easy it is to get patrons started with Libby, the library reading app, including how to browse and borrow on a mobile device, tips for customizing the experience, and where to find Libby marketing and help resources.
Navigating Your OverDrive School Website
Navigate and borrow titles from your school’s OverDrive website.
Holds overview
Learn what digital holds are, how they are affected by lending models, and how patrons take action when they become available.
Weeding overview
Marketplace Insights overview
Lucky Day
Learn how to make select copies of in-demand titles available for shorter lending periods with no holds.
Lending models overview
Take a bird’s eye view of all the lending models available in OverDrive Marketplace.
Prefer a walkthrough of all lending models available in Marketplace in one place? View our Self-Paced module here.
Get started on a new device
Looking for a compatible device? Visit https://help.overdrive.com/#devices? for help
What is the Libby app?
Libby is a new app for readers to discover and enjoy eBooks and audiobooks from the library. Inspired by user and library feedback, Libby was designed to get people reading as quickly and seamlessly as possible. Learn more about Libby at: https://resources.overdrive.com/meet-libby/.
Who is the Libby app intended for?
Libby is designed for public libraries, targeting new readers.
What is Sora?
Sora is a new app being designed just for students and OverDrive K-12 school library partners. We expect to launch the Sora app in 2018.
How are the collections on our digital library website’s homepage created?
Marketplace users with the Curate permission can create auto-generated and custom collections for your library’s OverDrive site via the CURATE interface in OverDrive Marketplace.
How do I feature custom collections on my digital library website?
In OverDrive Marketplace, users with the Curate permission can customize collections featured on your digital library website. You will find the curation interface under the CURATE tab in Marketplace. To learn more about curated collections for your digital library website, including step by step instructions, visit Marketplace Help > Curating.
My library is interested in OverDrive APIs. Where can I find more information and apply for access?
Visit the OverDrive Developer Portal to explore the APIs and apply for access.
My library is interested in OverDrive’s eReading Room for Kids. Where can I find more information?
The eReading Room for Kids or Teens is a customizable section of a public library’s OverDrive-powered website that displays content only for children or young adult readers. Additional details can be found at our eReading Room product page. Contact your Content Sales Specialist for more information.
My library is hosting sessions to teach users about the service. Do you have resources available to help us prepare?
Yes. Before your session, make sure your staff is knowledgeable about the OverDrive user experience by viewing our on-demand trainings in the Resource Center. Visit the Training Templates tab to download and customize OverDrive presentations and demonstration checklists.
Are there tools to help me directly assist my digital library’s users with issues related to holds and borrowed items?
Yes. Visit the End-user support section on the Support tab in OverDrive Marketplace for the available tools.
When troubleshooting issues on behalf of a user, is there a report available to help me gather the details of the borrowed item?
Yes. Visit the Reports tab in OverDrive Marketplace and choose the ‘Search checkouts’ report in the User Statistics section. This report allows you to search for and view your patrons’ active checkouts by unique checkout ID, library card number, or title.
A user has a question about a specific device. Where can I direct him/her for an introduction and tips for use?
Click Help in the upper right corner of your digital library website for a link to help articles, device information, and more.
A user missed a hold that was ready for him/her, but never received a holds notification email. What happened?
If the user was recently issued a new library card number, the title on hold may have been associated with the old library card number. Contact our Support Services team via the Support tab in OverDrive Marketplace.
It is also possible the user’s email provider blocked the notification. Whitelisting the sender email address donotreply@overdrive.com should help ensure this does not occur in the future.
Where do I go for statistics on usage of our digital collection?
Statistical reporting for your digital library is available in the INSIGHTS tab of OverDrive Marketplace.
In the Circulation Activity report, what do the format types ‘eBook (Pending)’ and ‘Audiobook (Pending)’ mean?
Users can borrow a title but are not required to choose a format at checkout. Therefore, until the user selects the format, the checkout is categorized as ‘Pending.’ Checkouts will remain in the ‘Pending’ category until the user selects a format. If the loan expires before then, the checkout will remain as ‘Pending.’
I’m viewing a report in Marketplace, but I don’t see the information I need. How do I change the parameters or filters for the report?
To adjust the settings for a report, select the ‘Run new report’ option on the right-hand side. This will allow you to input new parameters and organize the report by month, branch, format and more.
Do you offer pins or buttons?
Yes, visit Marketing & Outreach > Additional Options > “Ask me about eBooks” Staff Swag for pins and buttons.