Looking for a compatible device? Visit https://help.overdrive.com/#devices? for help

Libby is a new app for readers to discover and enjoy eBooks and audiobooks from the library. Inspired by user and library feedback, Libby was designed to get people reading as quickly and seamlessly as possible. Learn more about Libby at: https://resources.overdrive.com/meet-libby/.

Libby is designed for public libraries, targeting new readers.

Sora is a new app being designed just for students and OverDrive K-12 school library partners. We expect to launch the Sora app in 2018.

Marketplace users with the Curate permission can create auto-generated and custom collections for your library’s OverDrive site via the CURATE interface in OverDrive Marketplace.

In OverDrive Marketplace, users with the Curate permission can customize collections featured on your digital library website. You will find the curation interface under the CURATE tab in Marketplace. To learn more about curated collections for your digital library website, including step by step instructions, visit Marketplace Help > Curating.

Visit the OverDrive Developer Portal to explore the APIs and apply for access.

The eReading Room for Kids or Teens is a customizable section of a public library’s OverDrive-powered website that displays content only for children or young adult readers. Additional details can be found at our eReading Room product page. Contact your Content Sales Specialist for more information.

Yes. Before your session, make sure your staff is knowledgeable about the OverDrive user experience by viewing our on-demand trainings in the Resource Center. Visit the Training Templates tab to download and customize OverDrive presentations and demonstration checklists.

Yes. Visit the End-user support section on the Support tab in OverDrive Marketplace for the available tools.

Yes. Visit the Reports tab in OverDrive Marketplace and choose the ‘Search checkouts’ report in the User Statistics section. This report allows you to search for and view your patrons’ active checkouts by unique checkout ID, library card number, or title.

Click Help in the upper right corner of your digital library website for a link to help articles, device information, and more.

If the user was recently issued a new library card number, the title on hold may have been associated with the old library card number. Contact our Support Services team via the Support tab in OverDrive Marketplace.

It is also possible the user’s email provider blocked the notification. Whitelisting the sender email address donotreply@overdrive.com should help ensure this does not occur in the future.

Statistical reporting for your digital library is available in the INSIGHTS tab of OverDrive Marketplace.

Users can borrow a title but are not required to choose a format at checkout. Therefore, until the user selects the format, the checkout is categorized as ‘Pending.’ Checkouts will remain in the ‘Pending’ category until the user selects a format. If the loan expires before then, the checkout will remain as ‘Pending.’

To adjust the settings for a report, select the ‘Run new report’ option on the right-hand side. This will allow you to input new parameters and organize the report by month, branch, format and more.

Yes, visit Marketing & Outreach > Additional Options > “Ask me about eBooks” Staff Swag for pins and buttons.

Yes. Visit the Marketing & Outreach section of the Resource Center for print-ready materials, digital resources, communication templates and programming ideas.

Many materials include a field you can customize with your OverDrive URL. Once customized, save the file locally. If you would like further customization to the materials, please contact your Account Specialist.

Yes. Flyers and posters are sized to print on 8.5×11 or 11×17 paper. Half-sheet flyers, bookmarks and other smaller pieces are provided in a format with multiple items per 8.5×11 sheet. For your convenience, materials with multiple items per sheet include crop marks. Sticker sheets are designed to print 12 2×2 stickers. For optimal printing, we recommend printing stickers on Avery #22806. For all printed materials, keep your settings to print actual size. Additional paper sizes are available in the zip A3 & A4 International Paper Sizes found in the Marketing & Outreach Print-Ready Materials tab, under “Additional Options”.

OverDrive can assist you with ordering print materials if you do not have a local printing service or the option to print in-house. Please contact your Account Specialist for a printing price sheet and order form. U.S. only at this time.

Visit the Staff Training section of the Resource Center for live and recorded webcasts for library staff.

Visit Marketplace Help to learn more about purchasing titles. You can also view on-demand trainings about shopping, account management and running Marketplace reports in the OverDrive Marketplace tab in the Staff Training section of the Resource Center.

Streaming video allows you to watch thousands of popular videos anytime, anywhere, and on any computer, tablet, or mobile device with an internet connection. Simply submit a purchase for streaming video in OverDrive Marketplace and we’ll take care of the rest.

OverDrive Read is a browser-based eBook reader, and OverDrive Listen is a browser-based audiobook player—both of which do not require software installation or downloading. Look for these formats when you borrow eBooks and audiobooks.

Before submitting an order with content in a new format, confirm that your library wants to offer that format. Due to the nature of digital media, all sales are final. Please contact your Account Specialist with questions.

Open EPUB and Open PDF eBooks may offer more flexibility for devices and reading applications. Check out the Devices section at OverDrive Help for more information.

We have a team dedicated to serve your library. You can find the team members and their contact information on the Support tab in OverDrive Marketplace.

A breakdown of lending model ownership and availability will show for all titles as you browse and search the catalog or view titles in carts. Here’s a key of the abbreviations in use for each lending model:

• OC/OU = One copy/one user
• MA = Metered access
• SU = Simultaneous use

A Simultaneous Use plan consisting of 1,000 or more public domain eBooks from Project Gutenberg can be added to your digital collection at no cost. The Simultaneous Use lending model means that the titles will always be available for users to borrow (no waitlists) on your site. Titles in this plan will be integrated with your purchased titles, and they will never expire. To add the Project Gutenberg plan to your digital collection, visit OverDrive Marketplace and select Simultaneous Use under the Shop drop-down menu.

Titles will populate on your digital library website within 4 to 6 hours of submitting a purchase.

The OverDrive Marketplace Administrator for your library or school can create new usernames and assign the appropriate permission for staff. On the Admin tab in OverDrive Marketplace, the administrator will find the Marketplace Users page. For more information on managing OverDrive Marketplace user permissions, visit Marketplace Help > Admin > Marketplace users